Receivables Reconciliation Out of Balance After Credit Note Applied to Order

Question

Hi everyone,Hoping someone can help me untangle a tricky issue in MYOB.A credit note was applied to a customer order&nbsp;before it was converted into an invoice. This has caused the receivables reconciliation exceptions report to go out of balance. We’re unable to delete the transfer from customer deposits.We followed the MYOB Help instructions and reversed the original invoice to refund the deposit, but unfortunately, this hasn’t resolved the issue—several attempts have made a complete mess.&nbsp;Has anyone encountered a similar situation or have any advice on how to properly fix this and get the reconciliation back in balance?Any guidance would be greatly appreciated!

mike_james · Answer

Hi ffaccounts​ , all you can do is annotate the report to deduct the credit note off the invoice total, which should then agree with the GL balance.&nbsp;

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Receivables Reconciliation Out of Balance After Credit Note Applied to Order

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