Forum Discussion

KiwiCaro's avatar
KiwiCaro
Trusted Cover User
4 months ago

Recurring transactions not recurring

Hi all

I have always noticed but never thought to ask here...

I have some monthly automatic payments set up as recurring transactions. Is there any reason why randomly some will not recur? I process my monthly bank statement and usually i have to manually create the payment (using the RT window) and always go back in to make sure the next payment date is correct in the schedule. It is not that same transactions every time. 

 

Thanks

Carolyn

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi KiwiCaro,

    This issue will need further assistance on the backend. We recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

    Regards,
    Earl