Valy
22 days agoExperienced User
Refund to a customer for double payment of invoice
Hello, I need help with issuing a refund.
A customer paid an invoice in July and then made a double payment in August. I applied this extra payment to the closed invoice, creating a credit. Now, when I try to process the refund, it only creates a credit but the customer wants the money back in their bank account, not as a credit.
How can I set up a bank file to process this refund? (I've already added the customer's bank details to a supplier card.)
Thanks in advance.