Forum Discussion

Valy's avatar
Valy
Experienced User
5 months ago

Refund to a customer for double payment of invoice

Hello, I need help with issuing a refund.  A customer paid an invoice in July and then made a double payment in August. I applied this extra payment to the closed invoice, creating a credit. Now, wh...
MaxMM's avatar
MaxMM
5 months ago

Hi Valy,

 

I believe you need to create a new clearing account, 1-???? for "pay refund". then use "spend money" with "Electronic Payment" ticked to pay the refund from the 1-???? new clearing account. It probably doesn't work when you use the same electronic clearing account (I'm not 100% sure if that's the reason).

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