Forum Discussion

Valy's avatar
Valy
Experienced User
5 months ago

Refund to a customer for double payment of invoice

Hello, I need help with issuing a refund.  A customer paid an invoice in July and then made a double payment in August. I applied this extra payment to the closed invoice, creating a credit. Now, wh...
Valy's avatar
Valy
Experienced User

Hello Princess, thanks for the reply. I did just that and clicked on the Pay refund, however going to Banking/ Prepare Electronic Payments, there is no transaction for me to do a bank file, what I am missing here?

MaxMM's avatar
MaxMM
5 months ago

You need to choose a clearing account in MYOB when "pay refund" then use "spend money" to record the transaction by choosing that clearing account.

You will see the transaction from "prepare electronic payments" window after.

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