Forum Discussion

LilyUltimate's avatar
LilyUltimate
Experienced User
19 days ago

Reversal of Received Items

Hi

I would like to know more about how "reversal of received items" journal is generated.

 

We don't believe this function is working properly.

When fewer items were received than originally ordered, we would process the receipt by keeping the ordered quantities unchanged and only entering the actual received quantities. As a result, the system automatically generated a second purchase order to offset the remaining balance of the original order.

However, this automatically created order did not accurately reflect the outstanding items. Instead, it included mismatched items and quantities, often appearing as negative values.

we are seeing inconsistent and incorrect inventory movements in MYOB 

 

Please can you let us know how this function works

 

thanks

Lily

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    18 days ago

    Hi LilyUltimate,

     

    Thanks for getting in touch and for explaining what you’re seeing with the reversal of received items and the auto‑created purchase orders. What you’ve described, especially the negative quantities and mismatched items on the new PO, doesn’t sound like expected behaviour, and the way that journal is generated depends a lot on the exact setup and the specific transactions in your file. Because of that, we’ll need to take a closer look at your company file and some example transactions to work out what’s going on and make sure your inventory movements are correct. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

     

    Regards,

    Sai

  • LilyUltimate's avatar
    LilyUltimate
    Experienced User
    17 days ago

    Hi Sai

    Here is a screengrab of account 2-1201 Trade Creditors as an example of a supplier "reversal of received items".

    I have also attached screen shot of order which shows original order and then the follow up with negative quantities.

     

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