Sales - Time Billing Invoice Layout Accessibility Online

Good Afternoon Steven

Once again, thank you for your reply.

As mentioned, I do understand that addressing the time billing functionality in the browser interface may not be straight forward, though it is a bit of a disappointment that MYOB has chosen to neglect all those who use time billing layout for invoicing, and have instead decided to focus on improving the current workflows in the software and the user experience. 

I personally would appreciate if MYOB may direct some focus on the user experience of those using time billing layout for invoicing.

I obviously do raise my time billing invoices from my desktop, though it would be great if we were able to raise invoices whilst not in our home office - as I work externally in another job and undertake our own business requirements at home.  To be able to access and raise invoices for my customers whilst not in my home office, would allow me much more flexability as to I where am to transact using the browser interface.

May you please take my concerns (and I am sure that I am not alone with this), to those within MYOB to possibly consider their customers who use the time billing layout for invoicing.  We pay our subscriptions just like everyone else, so deserve to have access to all required functions using the desktop application and browser interface.

I am sure that MYOB will not entertain the prospect of reducing my subscription fees, even though I do not have full use and functionality of the browser interface.

Thank you for your understanding.

Kind regards

LisaTerese

Hi LisaTerese 

Currently, the AccountRight Desktop application will be the only interface in that you can enter time billing invoices. The AccountRight browser interface, only allows services and item layouts. As to when that browser interface will allow for that functionality, at this stage, we don't have any immediate plans for that functionality. We may be looking into that functionality for the browser but it is currently not within the scope of the browser interface at this time (to my knowledge).

Good Morning Steve

Thank you kindly for your reply, though may I ask as to why MYOB feels that the functionality to have time billing format accessable through the browser interface is not required or considered important (at this stage), please?

Does MYOB not feel that this functionality is not needed by their customers?  All users using the time billing format should have the ability to continue using this layout on both desktop and browser.  We should not have to have our businesses disadvantaged by MYOB not supplying this functionality to their paying customers.

I am sure that I am not the only person using time billing layout for my invoices, and it would be very helpful if we were able to invoice our customers from various locations and on different devices.

I appreciate that these processes are not straightforward, though as a paying customer, I feel that MYOB should have the browser interface available for use for time billing layout invoicing.

Thank you for your understanding.

Kind regards

LisaTerese

Hi LisaTerese 

There is a number of factors that goes into the development of our programs. 

In terms of time billing, there is also a number of different functions, processes, and workflows that do need to be added such as the generation of the activity list, activity slips, time billing layout in the Enter Sales window.

So, while we can see the benefits of that functionality, its not something that our product teams are actively considering at the moment. We are focusing on improving the current workflows in the software and the user experience. As a result, the time billing functionality is not something that is actively being considered at this time.

In the meantime, users are welcome to record timebilling invoices and use the timebilling module within the AccountRight desktop application.