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support-awaste's avatar
support-awaste
Experienced User
3 years ago

Statement Date field filter is not working

Hi Support,

 

The Statement Date field filter is not working when filtering invoices to be emailed. Please help.

 

Thank you!

Christian John

1 Reply

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  • Hi support-awaste 

     

    The Print/Email Statement window is working as expected based on the screenshot you have supplied.


    When you load the Print/Email Statement window it will look at the customer list to see if the customer has a card balance. Assuming the card balance is greater than 0 then the card would appear in that window. 

    In terms of the Statement Date and the Only include invoices up to Statement Date, this works when actually producing the statement, not filtering the list. The Statement Date will be the date listed on the statement and then the invoices up to statement date option will only show invoices up to that statement date on the statement. Remembering that the statement date doesn't impact what cards are listed in the window as that is determine when you first open the window.