Forum Discussion

r1chard's avatar
r1chard
Contributing User
6 months ago

Unable to record a purchase to one supplier

I have one supplier that when I try to record a purchase, it just stalls and eventually times out saying it can't connect.  I can record other purchases, and have recorded purchases from this supplier many times before, but today I have had multiple failed attempts.  

It is NOT our connection, every other part of MYOB is in its usual functional state ... try not to smirk when you read that ... and all other things are normal.  

Please help!

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 months ago

    Hi r1chard,

     

    Sounds like it’s just this one purchase flow acting up while everything else is normal. Not totally sure what’s causing it yet, but start by clearing your AccountRight cache. Then try a few quick checks to narrow it down:

    • Record the same bill to a test supplier (or duplicate it and switch the Supplier). If that works, it’s likely something on the supplier card
    • Try a super simple purchase to the same supplier (1 line, small amount, no backorders, today’s date). If that works, the original bill’s data is probably the issue
    • Open the supplier’s Card and remove/re-select the default Expense/Item account, Tax Code, and Terms. Save it, then try again

    If none of that helps, best to contact us so we can dig deeper. You can connect with our virtual assistant MOCA for live chat, or log a support ticket in My Account. Add what you’ve already tried and attach the diagnostic log error so the team can take a closer look.

     

    Cheers,

    Princess

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