Why are there never any purchases shown when I am trying to link another document?

Hi Julie4444, 

Thank you for your post. So I can investigate can you please confirm and troubleshoot the following:

• Can I please confirm which build version of AccountRight 2019.4 are you on ? (this can be found by going to help > About MYOB AccountRight) If your build version is not AccountRight 2019.4.23.1762 you will need to upgrade to the latest build via our downloads page. 
• Can you please clear your AccountRight Cache. 
• Can you please confirm what are the exact steps you are taking when attempting to link another document ? e.g. which window are you in
• Do you get any error messages ?

Please let me know so I can assist further. 

Hello, thank you for your reply. On investigation I have realised that I don't have the updated version. When I go to update, I am asked to click the "uninstall" button, is this right? 

Thank you for your help, I have now resolved the problem. After the update it all works fine.