Forum Discussion

AnnWeb's avatar
24 days ago
Solved

"You can not send emails at this time" error message when sending invoices

Hi there, over the past 3 days I have been getting this error message when trying to send invoices. I managed to send 5 invoices on Thursday before the error started, another 10 invoices on Monday but today I cannot send anything. Is there something I need to do to sort this?

  • Hi AnnWeb,

     

    This kind of error usually happens when the system hits its built-in daily email limit. It's nothing to worry about, our support team can check it out for you. They might need to unblock the limit or run a quick script over your file to get things working again.

     

    You can reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    24 days ago

    Hi AnnWeb,

     

    This kind of error usually happens when the system hits its built-in daily email limit. It's nothing to worry about, our support team can check it out for you. They might need to unblock the limit or run a quick script over your file to get things working again.

     

    You can reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai