I have a terminated employee whose PDF EOFY finalisation report shows zeros when the summary on the EOFY Finalisation screen has the correct figures. These are also not flowing through to the summary PDF.
Anyone have a suggestion on how to fix it?
Been on hold for over an hour now to get some help and not looking hopeful that my call will be answered soon!
Hi Ann08,
Thank you for your post.
In this case, you will need to reactivate their cards, remove their termination dates, then process an Update Event/ $0 Pay Run to push through and update their totals to the ATO.
Once you're happy with the reports, you can enter the termination dates back into the card file and continue to finalise your payroll year.
If you had any further queries, please do reach out.
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