Hourly Rate Discrepancy

Hi meredithw

I'm sorry to hear your rates aren't showing correctly. Right now, the application displays the current rates on pay slips instead of those from the date of the pay run. You might want to suggest this idea in the Ideas Exchange board for future updates consideration.

If you need any more help, feel free to start a new thread!

Thanks,
Genreve

Hi Genreve

Thanks for the reply!

However, what has happened though is on previously printed pay slips (before the hourly rate was updated) the current hourly rate is showing (not the rate that should have been prior to the change).

This is causing an issue, as I have an employee stating that they were paid incorrectly, as the Hourly Rate showing is higher than the Calculated Rate on their pay slip/s (which is actually correct for the time of payroll processing).

Thanks, Meredith

Hi meredithw,

Thanks for your response! I understand that this can be confusing and can cause an issue with your employees. Our system pulls the latest data when generating payroll reports and pay slips, not the data from when the pay was recorded. This means if an hourly rate is updated, the new rate will show on all pay slips, even those printed before the update. I know it's a bit of a head-scratcher, especially for your employees. So, suggesting this on our Ideas board would be a good start. 

Feel free to get in touch if you need more help.

Cheers,

Princess