Hi,
When doing a payrun today, i noticed that leave tracking information prompts when putting in holiday leave hours for old employees but not for 2 new employees. However, i can click on the blue arrow and it comes up. I have checked the entitlement categories and all. It is the same for all employees. So not sure why it is not prompting for these new employees only. See attached for reference
Hi yoshu,
Thanks for sharing screenshots! Since the leave tracking prompt works for some employees but not the new ones, it's worth checking how their wage and entitlement categories are set up. The message "(employee name) has the wage category Holiday Leave linked to more than one leave accrual. Please select the appropriate entitlement category to adjust," suggests that the Holiday Leave wage category might be linked to multiple entitlements. Even if everything looks the same, it's best to double check that only the correct entitlement is linked. You can check this link for more info.
If this still doesn't solve your issue, make sure to contact our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
Thanks for your reply Doreen. The holiday leave accrual entitlement is linked to holiday leave only. Since the same category (holiday leave, holiday leave loading) is selected for all employees and if i click on these categories it is the one and only, I am a bit confused how there are two different outcomes. The only thing different about these two employees is that they used the self onboarding feature. Others were entered manually. Will this have any impact if i ignore this?
