MYOB teams not working

Hi kelson ,

I'm sorry to hear about the issues you're experiencing with MYOB Teams. It sounds incredibly frustrating. Here are a few suggestions that might help: check that invite emails aren't in spam/junk folders; try using different email addresses for invites; ensure approving managers and employees are using compatible browsers and devices; clear browser cache and cookies; and double-check that employee accounts in MYOB are active and correctly set up to receive invites. Additionally, try deleting the location and setting it up again to reinvite employees.

For more information, you can check out these articles:

• Getting started with the MYOB Team
• Using the MYOB Team admin portal
• Using the MYOB Team mobile app

Feel free to post again, we're happy to help!

Regards,
Earl

Thank you for your reply but unfortunately I have tried all these workarounds and the result is still the same, I would appreciate another suggestion as to fix or is the system just not working?  I have added myself as an employee and sent an invite but still not able to receive the invite email.

Still no response?  Please see my previous reply.  Do I need to look elsewhere for another provider as an alternative to myob teams?

regards

Kelson

Hi kelson ,

My apologies for the late response. If you're still having this issue after following all the troubleshooting steps, additional assistance from the backend may be required. I recommend reaching out to our virtual assistant, MOCA. It's designed to dive deeper into issues like this. Give it a try! You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up from where MOCA left off.

Regards,
Earl

i have also had this issue the last two payrolls, contacted the virtual assistant and nothing they said helped like clearing the cache, using a different browser, creating a new roster, dupicating etc etc. if only it allowed me to be logged in long enough to do so!. I log in and for 5 seconds it shows timesheets, when i then click on employees it shows 0 (we have 60), locations 0 (we have 55), then all the timesheets disappear and then the portal itself closes and i cant log in again as it does not even show my business listed! the other day we sat there for 1 hour and it still did not connect. tonight the same, i just wanted to add a location to an employee and could not even do this; there is something seriously wrong here - please fix MYOB!!!!!!

by the way.. we have been using myob team for over a year now with moderate success give or take a missed timesheet but now it is not working at all, not sure what i am paying for here.

Hi theresedabbs,

My apologies for the inconvenience. Since basic troubleshooting steps and help from our virtual assistant MOCA didn't resolve the issue, I recommend submitting a support ticket directly from your MyAccount portal for further assistance. This will allow our support team to investigate the problem in detail and help you resolve it. Thank you for your patience.

Regards,

Shella

Yep gave up using myob teams - was a great concept but the support (lack of) from myob made this a time consuming waste of time.  We reverted back to manual timesheet inputs - have to wonder if myob is just a money pit, certainly not a productive system nor cheap to administer.

Hi kelson,

Thanks for sharing your feedback! I'm sorry to hear that you've had a tough time with the MYOB Team. That's definitely not what we're aiming for. We'd love to get things right for you and if you ever decide to give the MYOB Team app another shot, just reach out to our support team and we'll make sure you get the best support to make the process smoother. 

Cheers,

Princess