Negative ETP

Question

Hi Everyone,&nbsp;&nbsp;I have a problem with 1 of my emplyees showing a negative ETP in STP.&nbsp;I have tried the suggestion from MYOB on another feed (remove termination, reverse payroll and reprocess the ETP payroll) and it is still showing a negative payroll. (note all other ETPs are fine)&nbsp;&nbsp;Any help would be much appreciated.&nbsp;&nbsp;Sonia3

doreen_p · Answer

Hi Sonia3&nbsp;
&nbsp;
Thanks for your post. To correct the situation, The Help Article Fixing an ETP will provide you the detailed steps on how to correct your employee's ETP.&nbsp;
&nbsp;
Please let me know if you need further assistance.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
&nbsp;
Best regards,Doreen

sonia3 · Answer

Hi Dorreen,&nbsp;&nbsp;As per my post i have tried these steps and is still doesnt update the ETP to the correct amount to reconcile with the MYOB payroll activity detail report.&nbsp;Kind ReagrdsSonia3&nbsp;

sonia3 · Answer

Doreen_P&nbsp;&nbsp;Any update on a solution?&nbsp;Sonia

doreen_p · Answer

Hi Sonia3&nbsp;
&nbsp;
Thanks for the update and sorry for the delay of response.
&nbsp;
Since you have already tried the steps provided from The Help Article I posted, kindly send me a private message with the following details:
&nbsp;

Serial number
 Name of primary contact and email address
 Business name
 Screenshot of the ETP that shows as negative in STP
 Screenshot of the Payroll Activity Detail Report

&nbsp;
Best regards,
Doreen

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Negative ETP

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