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Hi PeterLeonard,

They’ve shifted things around a bit. Just jump into your product, then up the top right you’ll see ‘Ask a question’, click that and you’re good to go on posting your query here in Community Forum. If you see multiple zero entries in your payroll, this happens when you process a pay with an old date, the system reports it as an update and sends a zero to the ATO, but your year-to-date (YTD) figures remain accurate. To check, compare your YTD verification, payroll activity, and register reports; these should match. For emails ready to send, you’ll need to update them one by one. There's a handy guide here for changing payslip delivery status if you need it. Bit of a process but this will get your things all sorted.


Cheers,

Shella

Hi PeterLeonard​ 

Are you using the desktop version of AccountRight, if so how do you send emails, via outlook or through MYOB?

Also, you find a zero pay run done for every employee when you do an update event to the ATO.

Thank you for that. That explains the extra zero runs in MYOB. To answer your questions - we are using the Desktop Version (as against Online Browser). We send emails through MYOB to Outlook.

I would now have 13 zero emails for each employee awaiting sending so if there is any way to do this without actually sending them, I'd love to hear about it. In days past, I'd send payslips to the printer and as soon as they were "Complete" in MYOB, I'd pull the cable out of the printer and delete the print run. Can't do that now.

I tried Update Events because there are some "REJECTED" ones on the list that I hoped would be resent but there seems to be no way to resend them - any ideas? (This is a new Payroll Fiel and our link to the ATO was not correct when we started July - the first 2 weeks were rejected).

Hi PeterLeonard​ 

Yes you can.  If you were sending via MYOB you would first need to change that to send via outlook, but as you are already doing that you need to set outlook to work offline.  Then go and send all the emails.

You will then find them sitting in your outbox waiting for you to go online again, go and delete them there, then set yourself back as online in outlook.  If you have nothing else in your outbox, group the file so you can just highlight them all at once by highlighting that file.

Pesky problem solved.  Naturally if you had been sending via MYOB you would go change that back to send via MYOB as well.