Forum Discussion

CHBA's avatar
CHBA
Contributing User
4 months ago

Payday Super - Reminders for authorisation

Does anyone know if there is a reminder function or something that can be set up for authorising payday super payments? We had set up payday super early to do a trial, and still been paying super monthly as we previously were, but last month it got missed because the authoriser forgot to authorise it in MYOB - but there was no reminder or anything to flag that it still hadn't been authorised... So it just sat there until we realised, and we ended up having to pay two lots in one month. I just don't want this to happen once July sneaks up on us. Surely there must be a way to avoid this? 

20 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    23 days ago

    Hi Burrawong,

     

    That makes sense, an alert would help the authoriser know when super is ready to pay. 

     

    There’s an Ideas Exchange board where our product teams keep an eye on feature requests and suggestions from the community. These ideas help the team understand what improvements are important to customers when considering future enhancements. There’s already an idea posted by another member requesting an alert or reminder for the authoriser when payday arrives and super payments are due: Payday Super - Reminders for authorisation

     

    I encourage you to add your vote and a comment explaining how this feature would help your business. The more votes and support an idea receives, the more visibility it gets when our product teams review requests for possible inclusion in the future product roadmap.

     

    Cheers,

    Princess

  • CHBA's avatar
    CHBA
    Contributing User
    23 days ago

    Totally agree with you here! Quite frustrating indeed.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    23 days ago

    Hi Wynn,

     

    It’d be great if feedback shared in the Community could be carried across to the Ideas Exchange. Sorry the “solved” label has added to that confusion. A discussion may be marked as solved when the available question or support response has been addressed. For the payday super reminder request, please add your vote on the Ideas Exchange post here: Payday Super, reminders for authorisation. That helps keep the feedback together for the relevant team to review.

     

    Cheers,

    Doreen

  • CHBA's avatar
    CHBA
    Contributing User
    4 months ago

    Thanks, that's easy enough. We're using MYOB only now. Everything else is straight forward, just need to find out how we can get alerts for authorisation reminders so this doesn't happen again! Thanks.

  • CHBA's avatar
    CHBA
    Contributing User
    3 months ago

    Yes, not really relative to my post? Might be worth contacting customer support online?

  • Wynn's avatar
    Wynn
    Experienced Cover User
    3 months ago

    Hopefully but don’t hold your breath! They’re very slow to respond.

  • Wynn's avatar
    Wynn
    Experienced Cover User
    3 months ago

    Would be nice if we could get our authorisers validated!! 

  • Wynn's avatar
    Wynn
    Experienced Cover User
    23 days ago

    Hi Doreen, thank you for acknowledging my concerns. However, with AI I still think the staff that works on development could be alerted to the concerns MYOB users have.

       In addition, Not all MYOB users would use the MYOB Community Hub.

  • Wynn's avatar
    Wynn
    Experienced Cover User
    23 days ago

    SSS-234. I have my own system fortunately. Just a simple spreadsheet with a column to tick off when the Super payments have been authorised. 

    It works for me. But it would be good if MYOB had a built-in reminder pop-up notice.

  • Wynn's avatar
    Wynn
    Experienced Cover User
    23 days ago

    MYOB validated our authorisers shortly after posting this.