Forum Discussion

TPP1's avatar
2 years ago

Payroll Reporting centre

My patroll centre is not working, its not reportng to ATO. 

1 Reply

Replies have been turned off for this discussion
  • Komal_S's avatar
    MYOB Moderator

    Hi TPP1 


    Our teams' investigations into that error indicate it is caused by out-of-date Windows versions and security certificates. To confirm if this is causing your issue check the diagnostic log for the following error:


    System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.


    If the diagnostic log shows that error make sure Windows and security updates are completed. You can also try putting your company file online to report STP.


    Other users have reported they received that error if running Windows 8.1 or Server 2012 R2. Updating to Windows 10 resolved the error.


    If updating the windows doesn't help, please report using the browser version.