Payroll

Extremely frustated about this issue.

Unsure of what is causing it as well as the MYOB Technical team as they could nto be able to sorted this out so far (July 06th 2022)

Just processing a weekly payrun (the first one for the new Financial Year), everything goes fine untill you press RECORD, everything goes to mode slow processing and then next screem you will see if the one with not transaction recorded at all, and the extra are:

1. STP never ask for confirmation.

2. Wages were not recorded for the week.

3. As a result, not pays lip to be sent or print.

4. all date input LOST (Hours, manual leave input, inclusive data from MYOB Team lost).

5. Not capacity to create an ABA file as noting was recorded from MYOB.

It took me 2h and 15 min to get someone over the phone, and after 45 minumes trying the respond was our specialist will call you TODAY with a solution as they could not fixed.

Again, extremely frustated about this issue.

Regards,

Jose G.

Hi JoseGomez2022,

Sorry to hear this issue is still unresolved after speaking with phone support. 

If you could please provide the last 4-digits of your serial number + Company File ID this relates to (Help>About MYOB AccountRight>Company File ID:__), I'd be happy to take care of this for you. 

Hi Sam,

Indeed very disappointed.

Attached requested information

Serial #: xxxx xxxx 5012

Company File ID: 1

Product: AccountRight Plus AU 2022.5.0

Build: 2022.5.24.6773

Ref Numer of my call today: 01061465

Thank You Sam,

It is amazing the gat in problem solving skills bewteen the people you get to talk from MYOB (1300) and the one you get to deal with on this community group from MYOB.

It took you less that 5 min to get it fixed and me over 5 hours (2 last night and 3 today) trying to talk to someone to get it fixed.

Anyway the end result is what we are after, so thank you very much Sam.

Jose G.

Regards,