How do i fix this please? i have tried clering cache and cookie but it shows and error in tools We are unable to email/view payslips we get this error when trying to view pdf Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: d50885e6-9ea3-4847-b065-d5a775275a92. emails appear to send but dont arrive Can see where to download the log. but this the error Refused to frame 'https://www.myob.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' *.www.myob.com".(index):6587 crbug/1173575, non-JS module files deprecated. thanks in advance Dan

Hi DanWestsec,Thank you so much for your detailed post and welcome to the Community Forum!My apologies for the late response. To fix this, I would recommend to try logging in from a different browser. Additionally, please check with other company file users to see if they are encountering the same issue. Lastly, verify the user's access permissions to ensure they have the necessary access to Payroll for viewing and editing. Manage usersFeel free to post again, we're happy to help!Regards,Earl

Thanks Earl, I have tried on 2 other browsers Both users have same issue Since we migrated from premier we have not been able to send or view payslips and possibly remittances

Hi, DanWestsec Thanks for your prompt response. Kindly confirm if you are trying to view or email the pay slips before or after migration. If the pay slips that you are trying to view or email are before the migration, unfortunately, you won't be able to view or email those. If it's after the migration, you may send us the Console log so we can further check what caused the error. To generate the log, on your web browser, kindly click the three dots on the upper right-hand corner of your screen > More tools > Developer tools > Select Console tab. Make sure to generate the error message first before getting the Console log. We are looking forward to your response. Best regards, Doreen

Hi DanWestsec,Thank you for getting back to us. Unfortunately, we still can't see the attached Console log. Could you please make another attempt to share it with us? Your cooperation is much appreciated.Thank you!Regards,Earl

Payslip Email and pdf failure

25 Replies

Doreen_P
MYOB Moderator
2 years ago
Hi, DanWestsec

We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen
DanWestsec
Contributing User
2 years ago
Please see log file attached

Please let me know if there is anything else you need to reslove this issue

Dan
app.myob.com-1704402100054.log2 KB
Doreen_P
MYOB Moderator
2 years ago
Hi, DanWestsec

We're following up on the "Something went wrong" error you reported encountering when viewing and emailing your payslips in MYOB. We understand how frustrating this must be, and we want to make sure you're able to access and share your documents smoothly.

Please let us know any updates on your situation, and we'll be happy to provide further assistance if needed.

Best regards,

Doreen
DanWestsec
Contributing User
2 years ago
Hi Doreen, I have been back and forth with MYOB and it appears the issues have been caused by the migration from premier.

They don't seem to have the technical know how to resolve and as of today it has been sent back to the migration team to resolve.
Doreen_P
MYOB Moderator
2 years ago
Hi, DanWestsec

The error you received generally happens when a migration takes place. Since it has been raised with the migrations team, they will reach out to you once the issue has been resolved.

Should you require additional assistance, please do not hesitate to contact us.

Best regards,

Doreen

Forum Discussion

Payslip Email and pdf failure

25 Replies

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