I have had quarterly payment of superannuation returned to me from a super fund due to the employee negleting to inform that they closed that superfund and opened another. How do I re-pay this to then now correct superfund? Should I contact the superfund?
Hi Anne-Marie12,
Thank for your post. Our Help Article Reversing and reprocessing superannuation payments has information and instructions on how to reprocess returned super payments.
If the employee is now using a different fund, I would recommend adding the fund to your superfund list and linking it to the employees card so that it can be paid into that fund.
Do let me know if you have any further questions.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
