Forum Discussion

M_kear's avatar
M_kear
Contributing Cover User
2 years ago
Solved

STP - EOFY Update event error

I am trying to send an "Update Event" but keep getting an error "You must specify a category" so it's stopping the update going through.

I've checked every single pay item linked to all of the staff and all have been allocated a category... 

I've exhausted all possiblities of what could be wrong.  Any ideas on how I can work out or pinpoint what category or pay item it is related to?

  • Jo62's avatar
    Jo62
    2 years ago

    Do you use categories (not payroll categories) for tracking?

    We do and it seems that message relates to that.

    I turned off category tracking in Setup-System and its worked.  

    I found this in FAQs relating to creating Bills

     

    "If you use categories in AccountRight, there's a preference you can turn on which requires a category to be selected for every transaction.

    Until we implement category functionality in the web browser version of AccountRight, if you're seeing this message in the browser you'll need to record the transaction in your desktop AccountRight software."

     

    Somehow its affected payroll even though i couldnt find a transaction without a category.

    Worth a try

     
     
     

13 Replies

Replies have been turned off for this discussion
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, KatCT 

     

    Please let us know if you still need further assistance with your concern. We are happy to assist.

     

    Best regards,

    Doreen

  • KatCT's avatar
    KatCT
    Experienced User
    2 years ago

    Doreen_P thanks for checking in Doreen.  My apologies I was participating in 2 threads and forgot to post on this one that we have resolved the issue.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi KatCT 

     

    Thank you for the update. We're glad to hear that you have this resolved. Please feel free to post again if you need help in the future. We are more than happy to assist.

     

    Cheers,

    Princess