Super not calculated on new employee

Hi Sam, sorry I replied to the email I received.

Its actually easier to put the super in now, you don't have to use the drop down box to find the fund you just take the steps below and a New blank superannuation fund will appear in the list. This is what I wrote in a reply email

Go the Employee name

Superannuation Tab

“Create New Payroll Category”

SAVE

It will appear in the list.

Go into the new blank page and change the details to the super fund required and add the details ie 10% super off gross etc.

It automatically adds it on the payslip and is included on the activity report totals.

You used to drop the box down and find the super fund needed and it would appear against the employee details but you can’t save it there anymore.

You have to create a new payroll category first to make it work. The super fund gets the fund details and spin number etc when you set up a new employee in your super management company ie Colonial First State or Australian Super etc

It worked for me so hope it works for you

Regards Robyn

Sorry Sam - the other part of your question re paying through PAY SUPER ...

I have always gone through Pay Liabilites, selecting the correct dates for the month the Liability type and the data that displays is always a copy of the activity report (and yes this employee showed "0" ) . I use the activity report to lodge super thru the ATO Clearing house in the BAS Portal

Hi Feebie,

Thank you for those details. 

So, once those super details are entered, the system won't auto-generate and allocate the super amounts. You will need to process a Super Adjustment Pay run for the super to be added. You first want to ensure that the Superannuation Guarantee box is 'ticked' in the employee's card file before following the below steps:

Super Adjustment pay run

1. Process payroll
2. Process individual employee > select employee
3. Enter the last day of the affected month for all 3 date fields. For example Payment date, Pay period start & Pay period end will all be 30/11/21 
4. Click into the blue arrow next to the employee to expand pay details
5. Zero out any amounts or hours that may have pre-populated against any wage or tax pay items
6. The Superannuation category should pick up and automatically populate the $100 that was missed during the month.
7. Press OK and record. 

The super contribution should now appear in your Reports and Pay liabilites window ready for payment. 

Let me know if you run into any trouble or require further assistance, happy to help. 

Can anyone help with this please??

Hi there

I had the same problem but its easy to fix. I've had a couple of emails this morning as I put up that I solved my own problem. All you need to do is go to NEW save and it will appear in the list, then go back in an put in the details. i think this changed after the last update. Its working perfectly doing it this way 

Regards Robyn

Hi there

I had the same problem but its easy to fix. I've had a couple of emails this morning as I put up that I solved my own problem. All you need to do is go to NEW save and it will appear in the list, then go back in an put in the details. I think this changed after the last update. Its working perfectly doing it this way 

Regards Robyn

Hi - thanks for your reply - but Im not quite understanding what you mean.  Go to NEW ...where?

Thanks for your reply - sorry, but I'm not understanding what you mean.... NEW where...?

I already added it as a Super fund so I cant add it again as it already has it.  All the boxes are ticked correctly - the only thing I can think is that the details were added at the end of the month prior to running the wages activity report.  Still her amount of super shows as zero - when clearly whe has earnt over $1000 gross for the month.

Have no idea what do do now to fix this.....

Hi Feebie,

Thank you for your post and thank you Mantova for your advice, I hope this also assists in solving the query.

Just to confirm, was Super not being calculated on this employee's payslip during the month? Or is the super contributions not showing when you are in the Pay Superannuation window when you are trying to make the payment?