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Fussycat's avatar
Fussycat
Contributing User
3 years ago
Solved

Super is calculating correctly for some employees but not others

I am having an issue whereby for some employees, the Super shows correctly in payroll but for other employees, the Super lines on their payroll are 0.00. Does anyone know why? And yes I have checked that the settings in catergories are all set correctly. For the time being I am having to enter the Super amounts in manually for each employee at each payrun that has this issue. Help!!!

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi KatharineM 

     

    Thanks for your post. You're correct that re-entering the original transaction will offset the reversal, just make sure you re-enter it exactly as was. However, how you handle incorrect reversals depends on the transaction. If it's a Pay Super transaction this help article has detailed instructions: Reversing and reprocessing super payments

     

    For transactions like Spend/Receive Money you can delete the reversal as long as the security and users preferences allow it. If the reversal has been included in a prepare bank deposit or electronic payment you need to delete those transactions first. This help article, Deleting a transaction, has detailed information you may find useful.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi Fussycat 

     

    You haven't provided much information. Are all of the employees affected earning over $450?

    Are all the employees using the same Payroll Categories as those where super is being calculated?

    Check that all employees are using the same Super payroll category, and check the Exempt setting.

     

    Regards

    Gavin

    • Fussycat's avatar
      Fussycat
      Contributing User
      3 years ago

      Hi Gavin

      Thanks for your response. Yes all employees affected are earning over the $450. These employees have been on the payroll for quite a while and the Super was being calculated as it should, then for no reason (I didnt change anything)  the lines in the payrun where Super would usualy be visible are now showing as  0.00. I have checked checked catergories and exemptions etc and all are ticked correctly so I am at a complete loss!

      Cheers

      Lydia

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Fussycat,

         

        Thank you for your post. 

         

        So that we can investigate this further, could you please create a Test pay run for next month's dates, i.e. 4/7/22 - 10/7/22, and let me know if the amounts populate correctly, or not?

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I am having an issue whereby for some employees, the Super shows correctly in payroll but for other employees, the Super lines on their payroll are 0.00. Does anyone know why? And yes I have checked that the settings in catergories are all set correctly. For the time being I am having to enter the Super amounts in manually for each employee at each payrun that has this issue. Help!!!

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I am having an issue whereby for some employees, the Super shows correctly in payroll but for other employees, the Super lines on their payroll are 0.00. Does anyone know why? And yes I have checked that the settings in catergories are all set correctly. For the time being I am having to enter the Super amounts in manually for each employee at each payrun that has this issue. Help!!!

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Does anyone know why? And yes I have checked 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Super is calculating correctly for some employees but not 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Super is calculating correctly for some employees but not others","moderationData":{"__ref":"ModerationData:moderation_data:760802"},"body":"

Hi Fussycat 

 

You haven't provided much information. Are all of the employees affected earning over $450?

Are all the employees using the same Payroll Categories as those where super is being calculated?

Check that all employees are using the same Super payroll category, and check the Exempt setting.

 

Regards

Gavin

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Hi Gavin

Thanks for your response. Yes all employees affected are earning over the $450. These employees have been on the payroll for quite a while and the Super was being calculated as it should, then for no reason (I didnt change anything)  the lines in the payrun where Super would usualy be visible are now showing as  0.00. I have checked checked catergories and exemptions etc and all are ticked correctly so I am at a complete loss!

Cheers

Lydia

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Hi Fussycat,

\n

 

\n

Thank you for your post. 

\n

 

\n

So that we can investigate this further, could you please create a Test pay run for next month's dates, i.e. 4/7/22 - 10/7/22, and let me know if the amounts populate correctly, or not?

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Hi Sam

Thanks for your response but this issue has been resolved. The wage catergory had changed itself to base hourly instead of gross wages and the exempt button was greyed out so I was unable to change it back. Once I changed the cat back to gross wages the exempt button was useable again so I was able to exempt everything except the cats I needed!

 

Cheers

 

 

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