Forum Discussion

Meg5's avatar
2 years ago

super

I am trying to pay super but myob will not allow me to log in with the log in details i have used for years. 

i have checked my user details and they remain the same. 

Also I have not been able to log in to myob at all with that email address and am using my private email address for some weeks now.   I am administrator with both email addresses. 

can you help 

 

4 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Meg5,

     

    Thank you for your post, and welcome to the Community forum.

     

    I understand that you're experiencing difficulties logging into your MYOB account. This can be frustrating, especially when you're trying to complete important tasks like super payments.

     

    To ensure the security and privacy of your account information, I'll be reaching out to you via private message to gather some more details and assist you in resolving this issue.

     

    Please look out for your Community forum inbox, and we'll work together to get this sorted out as quickly as possible.

     

    Cheers,

    Princess

  • Meg5's avatar
    Meg5
    2 years ago

    THANK YOU FOR GETTING BACK TO ME ..  HOWEVER, I MANAGED TO SPEAK WITH SOMEONE WHO IS INVESTIGATING MY PROBLEM... IT IS A BIT COMPLICATED I THINK.   I SPENT THE BEST PART OF A WHOLE DAY TRYING TO RESOLVE THIS AND AM TRULY FRUSTRATED BY THE LACK OF ACCESSIBLITY MYOB ISNOW OFFERING FOR ASSISTANCE WITH PROBLEMS WHICH APPEAR TO BE MORE THAN EVER.    THANKS FOR HELP 

    CHEERS

    MEG

     

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Meg5,

     

    Thank you for your response, and we appreciate your patience in dealing with the challenges you're facing. We understand that navigating through complex issues can be frustrating, and we apologize for any inconvenience. We're here to help and have sent you a private message to gather more details about your situation. Please feel free to reply to the private message, and we're delighted to assist you.

     

    Thank you for your understanding, and we look forward to assisting you further.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Meg5,

     

    We hope this message finds you well. We have been awaiting additional updates from your end regarding the additional information so we can further assist with your concern. As we haven't received any recent updates, we will be closing the post now. Please feel free to start a new post again if you encounter any issues and need further assistance. We’re here to help.

     

    Cheers,

    Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.