Superannuation Guarantee

Hi Sallyanne,

A big shoutout to you for being with MYOB since 1992, we're grateful for your loyalty! If the Superannuation Guarantee isn’t appearing on your employees’ payroll, it’s typically because of a setup issue or a missing assignment. To fix this, make sure the superannuation fund is properly set up, check that the Superannuation Guarantee pay item has been assigned to your employees, and confirm that no limits are in place that might stop the pay item from showing up. For more info, check out this link.

If you’ve already gone through these steps and still have trouble, you can connect directly with our crew for more help. You can chat with us through MOCA, our virtual assistant, or create a support ticket via MyAccount, and we’ll work with you to get this sorted.

Cheers,

Princess

I was able to solve this problem myself by changing something in setup that had been working perfectly well since processing super through MYOB ages ago.

Very disappointed in supposed priority help.  Still waiting for contact from MYOB.  My how this business has deteriorated since we first starting with MYOB in 1992.

I guess that is what happens when a business gets so big.  So many chiefs and struggling helpers.

Hi Sallyanne,

Being with us since 1992 is a massive legacy and thanks for posting back to let us know this has been resolved. Would love to know how you contacted our priority support team and look into any delay that might have occurred there for you.

We're incredibly proud of our growth and the opportunity to be supporting more business across Australia and New Zealand. Although this can bring challenges, our support is better than ever now, we even won an award in 2024 for contact centre of the year combined with the Canstar Blue award for most satisfied customers in 2023 and 2024. We don't always get it right, but we're right here to help if it ever goes wrong. 

Cheers,

MYOB