Forum Discussion

Eliane's avatar
Eliane
Trusted Cover User
3 months ago

Unused leave on termination Payroll

The payroll for the termination is not showing on the YTD verification report, despite the fact that its status is "accepted".

 

The ATO has received it and is up to date, but the verification report is out by this payroll cheque (attached).

 

The termination was done in December and didn't get picked up then, so returning to work today, I ran another payroll, hoping that it would update it, it didn't, everything else is fine, but the termination payment and its associated tax amount are missing from the report.

 

Payroll activity and register balance and my reports balance with the ATO figures (as per attached spreadsheet). You will see that the discrepancy is the termination cheque. Why is it not updating at the verification report? Given that this payroll was done in December and I did a payroll today, this is an updated event. 

 

There's a glitch somewhere, please advise.

 

Thanks,

 

Eliane

 

  • ChrisMc's avatar
    ChrisMc
    MYOB Staff
    3 months ago

    Thanks Elaine
    I find this issue is more an disconnect of internet and the update does not go to the ATO
    It should fix the problem now if you go into stp report and send an update event, the green button.

    • Eliane's avatar
      Eliane
      Trusted Cover User
      3 months ago

      Thanks Chris, it fixed it! Very annoying when it says accepted, you assume it's gone through. 

       

      Thanks!! 

  • Chris_McComb's avatar
    Chris_McComb
    Experienced Cover User
    3 months ago

    Hi Elaine, checking when you processed this termination, you used the new final pay feature? Thanks Chris

     

    • Eliane's avatar
      Eliane
      Trusted Cover User
      3 months ago

      Hi Chris, 

       

      Yes, I did use the new final pay feature. Is there a glitch with it?

  • Chris_McComb's avatar
    Chris_McComb
    Experienced Cover User
    3 months ago

    Hi Elaine, sorry I can see on the termination cheque that you processed this termination through final pay.  
    Recommend go to STP reporting and send an update event from STP reports, this will update ATO STP data, hopefully this fixes the problem.

    • Eliane's avatar
      Eliane
      Trusted Cover User
      3 months ago

      Hi Chris,

       

      As you can see there were two updates after the final pay, it should have updated then. 

      Could you advise me further please.

       

      Thanks, Eliane

  • Chris_McComb's avatar
    Chris_McComb
    Experienced Cover User
    3 months ago

    Current payruns does not update all employees only the employees in that payrun.  Recommend to run the update event under STP report to see if this resolves the problem

     

  • Eliane's avatar
    Eliane
    Trusted Cover User
    3 months ago

    Hi Chris,

     

    That makes sense! As it happens, this employee resigned fulltime job and wants to be casual, so I will continue to use the same employee card, next week he will be on payroll again as such, perhaps it will update then, I'll have a look.

    However, this should not be happening! MYOB please fix this, it's obviously a glitch with the new final pay feature.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.