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RoslynBowes's avatar
RoslynBowes
Trusted User
15 days ago
Solved

Year-end ATO payroll not matching for one employee

One employee left and returned briefly.  I think it might have messed up the sync between MYOB and STP.  Essential the ATO shows $2.8k less in gross payments than MYOB for this employee.  Everything else is correct.  I've tried updating the event, and also resubmitted the $2.8k through payroll (and then adjusting MYOB which was correct before the additional $2.8k)  However the updating events doesn't increase the total gross.  I spoke to ATO to see if they could fix at their end but no luck.     Any suggestions please.

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    15 days ago

    Hey RoslynBowes,

     

    Thanks for giving those update events a crack already. It’s worth double-checking all the payroll categories used for this employee and making sure each is set up with the correct ATO reporting category. A mismatch there could easily be the culprit for that $2.8k difference. Once you’ve tidied up any settings, go ahead and send through another update event. You can check this link for more info. If you need more help with this, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.


    Cheers,

    Doreen

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