Baslink not responding

JSawyeryou're correct - AccountRight isn't freezing it's only the BASlink program.  Would be helpful if MYOB could do a Team Viewer session with one of us to see it 

Hi Princess,

Thank you for replying.

If you could provide billing information for MYOB so that I can forward to my IT provider to bill MYOB so that they can spend hours to tell MYOB what we are already saying. When you have multiple ABNs with all different BASlink setups, this could get messy. I would like MYOB to provide evidence of this matter actually getting looked at and why this cannot be resolved.  If the issue is happening with many users, it sort of indicates that it's not a computer issue but a software issue.

Regards, Joe

I'd like to try those fixes Princess_R.  So in Documents-MYOB-AccountRight-BASLink, do I delete the entire Setup folder or just the contents?  And did you mean delete the BASLink.txt location or just the BASLink.txt file?  If I delete the location, that will take with it the entire Data folder as well as the Setup folder.

Hi StacieS and CHASE,

I completely understand that the standard troubleshooting has been ineffective for you, and it is frustrating to be given standard steps for what should be considered a bug.

I've looked further into the issue and can confirm that it has been raised with our development team as a bug. 

We're currently unable to confirm if or when a fix may be available for this. However, we understand that this is causing inconvenience to your business, and we thank you for your patience to date. 

Cheers,

Princess

Hi JSawyer,

Thanks for your response. You should delete just the contents of the Setup folder, not the entire folder itself. Similarly, just delete the BASLink.txt file, not the entire BASLink.txt location. I found a thread where others had a similar issue, and following these steps worked for them.

Feel free to get in touch if you need more help.

Cheers,

Princess

You would think that after all the money they get for annual subscription they would look at fixing this from their end instead of giving us all these make do suggestions!!  Maddening is not a strong enough word, looking at xero as myob are a nightmare to deal with!!

Hi Tim7,

I totally get your frustration with the BASlink reports freezing after printing and having to redo everything multiple times. Our team is aware of this issue, and it has been reported by other users as well. While I can't provide a specific timeframe for when this will be resolved, I've added your account as one of the impacted ones and included your feedback for documentation purposes. Your patience is highly appreciated.

If there's anything else I can assist you with please don't hesitate to start a new post.

Cheers,

Princess

I have also just completed two BAS using the BAS link, which were also successful.

So nice to see a resolution to this problem.

Hi SharonSL and StacieS,

That's awesome to hear! It's great that you're able to use BASlink without any issues now and save so much time. I've reached out to the relevant team to confirm if this fix was included in the recent update. I'll update the post once I get more info from them. Thanks for sharing your positive experience!

Cheers,

Princess