MYOB AccountRight doesnt show all transactions but MYOB Cloud does - why?

Hi IntegralBooks 

The file you are accessing should be one and the same. If you are seeing 2 different things, firstly check you are viewing the same file. When accessing the file through the desktop software, ensure you are logging into the online not, not inadvertently opening a local copy. (ensure bottom right corner is green and shows online file).

The other common issue is caused by caching, moderators often recommend users clear their cache when they encounter display issues or inconsistencies.

Regards

Gavin

Thanks Gavin.  I can confirm it is the same MYOB file and I am accessing the Online file through MYOB AR.  

I have found on a bookkeeping forum that this was occuring for another user across payroll also.  Seems to be a broader issue than just my scenario. 

Hi IntegralBooks 

Curious and unusual - normally it is the other way around. Things are visible when accessing via Desktop but not via Browser - this is usually attributed to coding errors in the Browser access, or features not yet available in Browser access.

The situation you are describing sounds like a new issue where a transaction is recorded via the Browser, it might not be recording exactly as required for desktop access. Were your transactions also Payroll or other type. Suggest you provide as much info as possible (in a public forum) and I will tag a couple of moderators for their comment.

Princess_R  Celia_B 

Regards

Gavin

Hi IntegralBooks,

Thanks for posting. Just to simplify things, if you're seeing different GST report figures on your desktop and browser, it might be because your transactions include both income and expenses. This could happen with things like rental disbursements and recipient-created tax invoices. So, even if you're using the same file, the reports might look different. There's a handy article that explains why the browser's GST report might differ from the desktop version of AccountRight.

Feel free to post again anytime you require further assistance. 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

Kind regards,

Shella

Hi All, 

Thank you for all of your great feedback my query so far. 

At this point in time, MYOB Support are unsure why this anomoly is occuring and has suggested that we submit a back up of the Live AR file so they can do a deep dive to find the bug causing the issue. 

This scenario is happening to all transactions in one MYOB file (yes - confirmed Serial number on both AR and Cloud are the same), all transaction lines regardless of GST (income and expense in one transaction) are not showing in AR but in Cloud reports. 

MYOB Support found this situation rather odd as it should not occur at all.  I will post an update once we know what the root cause is for this problem. 

Thanks for your assistance!

Hi IntegralBooks 

Keen to hear about cause. Odd that it is happening to one file only and affecting all transactions. You also noted that the file (whether accessed via desktop or via browser) has the same serial number. 

The most likely cause remains they are 2 different files. So suggest you check that it also has the same File ID (see Help > About), whether the online file is accessed via desktop software or browser.

Why I add this is I know you have previously checked and confirmed that when accessing via desktop software you are accessing the online file. While unlikely, it is possible to have 2 files online with the same serial number, but not with the same File ID. As a Premier subscription allows for 2 online files, someone may have uploaded rather than restored a file online, ending up with 2 online files. Just a thought.

Regards

Gavin