Forum Discussion

IntegralBooks's avatar
IntegralBooks
Member
1 year ago

MYOB AccountRight doesnt show all transactions but MYOB Cloud does - why?

Hi MYOB Wizards,    I have a client who's MYOB AccountRight file doesnt show all the transactions for the period in the General Ledger Detailed Report.  However, when I go to the cloud file and run...
gavin12345's avatar
gavin12345
Ultimate User
1 year ago

Hi IntegralBooks 

 

The file you are accessing should be one and the same. If you are seeing 2 different things, firstly check you are viewing the same file. When accessing the file through the desktop software, ensure you are logging into the online not, not inadvertently opening a local copy. (ensure bottom right corner is green and shows online file).

 

The other common issue is caused by caching, moderators often recommend users clear their cache when they encounter display issues or inconsistencies.

 

Regards

Gavin

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