Forum Discussion

IntegralBooks's avatar
IntegralBooks
User
3 months ago

MYOB AccountRight doesnt show all transactions but MYOB Cloud does - why?

Hi MYOB Wizards,    I have a client who's MYOB AccountRight file doesnt show all the transactions for the period in the General Ledger Detailed Report.  However, when I go to the cloud file and run...
gavin12345's avatar
gavin12345
Ultimate User
3 months ago

Hi IntegralBooks 

 

The file you are accessing should be one and the same. If you are seeing 2 different things, firstly check you are viewing the same file. When accessing the file through the desktop software, ensure you are logging into the online not, not inadvertently opening a local copy. (ensure bottom right corner is green and shows online file).

 

The other common issue is caused by caching, moderators often recommend users clear their cache when they encounter display issues or inconsistencies.

 

Regards

Gavin

  • IntegralBooks's avatar
    IntegralBooks
    User
    3 months ago

    Thanks Gavin.  I can confirm it is the same MYOB file and I am accessing the Online file through MYOB AR.  

     

    I have found on a bookkeeping forum that this was occuring for another user across payroll also.  Seems to be a broader issue than just my scenario. 

    • gavin12345's avatar
      gavin12345
      Ultimate User
      3 months ago

      Hi IntegralBooks 

       

      Curious and unusual - normally it is the other way around. Things are visible when accessing via Desktop but not via Browser - this is usually attributed to coding errors in the Browser access, or features not yet available in Browser access.

       

      The situation you are describing sounds like a new issue where a transaction is recorded via the Browser, it might not be recording exactly as required for desktop access. Were your transactions also Payroll or other type. Suggest you provide as much info as possible (in a public forum) and I will tag a couple of moderators for their comment.

       

      Princess_R  Celia_B 

       

      Regards

      Gavin

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        3 months ago

        Hi IntegralBooks,

         

        Thanks for posting. Just to simplify things, if you're seeing different GST report figures on your desktop and browser, it might be because your transactions include both income and expenses. This could happen with things like rental disbursements and recipient-created tax invoices. So, even if you're using the same file, the reports might look different. There's a handy article that explains why the browser's GST report might differ from the desktop version of AccountRight.

         

        Feel free to post again anytime you require further assistance. 


        If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

         

         

        Kind regards,

        Shella