Forum Discussion

SNoss's avatar
18 days ago

Custom Reports not Loading

We have recently created a custom report to view our upcoming accounts payables. People with full access are able to view the report, but our Accounts Payable person (who only has access to purchases, sales and cards) is unable to load the report. We have ticked in the Manage Roles section that those in her role are able to view custom reports but it still will not load for her.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi there SNoss,

     

    You can run the report for a shorter period. Also, a script can be run on your file to help with the error, "Failed to load report." Since you have multiple files on your account, it's best to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen