Forum Discussion
Hi Doreen,
I installed the AccountRight but I cannot access my client MYOB files ending MYO.file (older version).
I cannot open the company file from the open a company I had to try to upgrade.
I managed to receive the password from my client but I am stuck on the following. I do not have the AccountRight account so I just registered with my own account. I guess I need to be the authorised user to be able to go pass this stage? Please advise.
Hi AbbyTan
I think you may have installed the incorrect version of MYOB to access the client's file. When you search for the Product to download, you need to scroll down the Product list until you see AccountRight v19 Standard and then choose the correct version from there. You don't need a subscription or licence as this will be in the client's .MYO file. You may still need to find out the user ID and password to log in but you shouldn't need to upgrade the file (especially if you are planning to return it to the client).
Cheers
Liz
- AbbyTan11 months agoMember
Thanks Liz, it's! I can now access to the MYOB folder now. Thank you!
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