Banking Reconciliation Report - Spend/Receive money transactions not showing up in reconciliation screen, but showing as outstanding on reconciliation report

Question

I have a new&nbsp; MYOB Business online file that was set up on the 01/07/2024. We have entered transactions to date using spend money receive money and the bank account is not connected to bank feeds.&nbsp;
&nbsp;
When we try to prepare a bank reconciliation the transactions for the entire month of July do not appear on the bank reconciliation screen so we are unable to tick them off. If we prepare a bank reconciliation after that date the transactions from 01/08/2024 all show correctly with the correct closing bank balance.&nbsp;
These transactions we can tick off and show as reconciled on the bank reconciliation. 
&nbsp;
We when print the Bank reconciliation report the July transactions all show as outstanding deposits and withdrawals. The account balance is correct but the expected balance is incorrect as all July transactions show as outstanding.&nbsp;
&nbsp;
All July transactions have been entered the same way as the other transactions and all transactions following 01/08/2024 show correctly on the bank reconciliation screen and report.&nbsp;
&nbsp;
We have had a similar issue with another clients file during the Sep 2024 period. Is this an issue with MYOB software? How can this be corrected?&nbsp;

daldabrs · Answer

It sounds like there may be an issue with how MYOB Business Online is handling the bank reconciliation for the July transactions. Since the bank account is not connected to bank feeds, the transactions might not be properly linked to the reconciliation period. To resolve this, ensure that the correct bank account is selected for the reconciliation and verify that all transactions are entered with the proper dates.&nbsp;

t_taylor · Answer

The correct bank account is selected and all transactions are entered with the proper dates.

shella_a · Answer

Hi T_Taylor,
&nbsp;
Thanks for the detailed information about your reconciliation issue. Please ensure that the dates of the spend/receive money transactions fall within the reconciliation period for July 2024. Transactions outside this date range will not appear on the reconciliation screen. I would also suggest trying to reconcile at a future date. Here are the steps to follow.
&nbsp;

Banking &gt; Reconcile accounts.
 Choose the bank account.
 input bank statement date (31/12/9998).
 Copy the calculated statement balance to the closing statement balance.
 Click the button Reconcile.
 Click undo reconciliation.

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If these steps do not resolve the issue, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
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&nbsp;
Kind regards,
Shella

t_taylor · Answer

I tried this solution before posting my query. It did not resolve the issue.&nbsp;

earl_hd · Answer

Hi T_Taylor,Since you have already tried the solution provided above and it did not resolve your issue, this may require further assistance on the back end. Please reach out to our support team directly. You can contact them via Live Chat through our virtual assistant, MOCA, or by submitting a support case at&nbsp; http://myaccount.myob.com/.Regards,Earl

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Banking Reconciliation Report - Spend/Receive money transactions not showing up in reconciliation screen, but showing as outstanding on reconciliation report

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