Forum Discussion

Donaldc's avatar
Donaldc
Cover User
7 months ago
Solved

Confirming MYOB AccountEdge Pro V12

Hi,   I use an old version of MYOB AccountEdge Pro V12 (Release 16.5.1A). The software is asking to confirm my file but I can't do it with the online confirmation system.   I have the serial numb...
  • Donaldc's avatar
    Donaldc
    Cover User
    7 months ago

    The built-in confirmation system just yields an error 503.

     

    • Liz_A's avatar
      Liz_A
      Valued User
      7 months ago

      Hi Donaldc 

       

      Sorry, I am not sure about this so you will have to wait until the MYOB staff are back tomorrow.

       

      Cheers

      Liz

       

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        7 months ago

        Hi Donaldc, 

         

        Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

         

        We're sorry for the inconvenience in the file confirmation page. Thank you Liz_A  for giving the self-confirmation link to Donaldc. May we confirm if you are still unable to confirm your company file until now? If so, may we ask for the last four digits of your serial number and the company file code. 

         

        We will be waiting for your response.

         

         

        Thanks,

        Shella