Forum Discussion

Datawiz's avatar
Datawiz
Member
2 years ago

How can an online AccountRight subscriber access an offline AccountRight file?

Hi all, I have AccountRight V19.16 which I use  offline. Given my very low usage of MYOB, I can't justify the expense of an online subscription. My accountant, however, has ceased maintaining an of...
Datawiz's avatar
Datawiz
Member
2 years ago

Thanks so much for your response Liz.

My problem is that the accountant has recently dispensed with his desktop (ie offline) MYOB apps and only maintains online MYOB subscriptions which he uses to process his clients online data files - he says I'm now his only offline MYOB client :(

I'm assuming there is no difference between online & offline versions of MYOB data files, so I guess my question is how does he move my offline data file to an online space?

Maybe he can readily do this when he's logged on to his online AccountRight app, but doesn't know how.

I'd much appreciate your thoughts.

thanks,

Allan

Liz_A's avatar
Liz_A
Super User
2 years ago

Hi Datawiz 

 

He may be able to upgrade the file to look at it but he wouldn't be able to use it for processing as it wouldn't be able to be confirmed and you wouldn't be able to use it without a subscription. He can download V19.16 under AccountRight v19 from here: https://www.myob.com/au/support/downloads but he may not want to do clients that are offline anymore. He can't force you to upgrade so you may be looking for a new accountant.

 

Cheers

Liz

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi @Datawiz 

     

    Thanks for your post.

     

    Upon checking on this conversation. It seems that your accountant wanted to put your company file online so that he can process your online file. In this matter, Firstly, your company file should be transferred to an online file. by doing this:
     

    • You need to have an AccountRight subscription
    • An activated company file
    • To be the company file administrator
    • To be the company file owner or have the administrator access

     

    This Help Article : Put you company file online, or you can check on this link https://help.myob.com/wiki/display/ar/Put+your+company+file+online. This help article will guide you through the process of putting your company file online. 

     

    If you still need further assistance with this, I'm happy to assist. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers, 

    Cel

     

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