Forum Discussion

chrisCTG's avatar
chrisCTG
2 years ago

Initialisation Error when opening AccountRight v16 Company Files

Hello All,   I am receiving an 'Initialisation Error' when opening MYOB company files in AccountRight v16. I have already tried the following fix in this link with no luck:    https://community.m...
Celia_B's avatar
Celia_B
MYOB Staff

Hi chrisCTG 

 

Thanks for your post and Welcome to the Community Forum.

 

Generally speaking, an Initialization error means that something hasn’t started in the background, often these can be related to the Windows registry. As such simply uninstalling and reinstalling doesn’t always solve the issue.
 

Instead, I'd recommend uninstalling AccountRight first. Once uninstalled you will need to delete or rename the program folder on your computer, as well as run the registry cleaner to remove the registry entries for AccountRight. You can locate the AccountRight registry cleaner on our Help Article Fixing Issues uninstalling AccountRight v19. 
 

Note that you need to ensure that your computer meets the system requirements for your version. It's also worth disabling any antivirus that you have on your computer when reinstalling AccountRight. 

 

Let me know if you require any further assistance with this. I'm happy to assist you.

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers, 

Cel

Rakesh1's avatar
Rakesh1
Contributing User
2 years ago

I am using old accounting package v16 on Windows 11. After upgrading AVG Antivirus, suddenly I have thie error. I have unistalled it twice and then reinstaled v16. But the 'initialising error' does not go away. Please help I need to prepare Jul-Sept 23 BAS.

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Rakesh1,

     

    Thank you for your post and welcome to the Community Forum. I hope you find it a wealth of knowledge. 

     

    I understand that you receive an initialization error. This error means that something has not started in the background often these can be related to the Windows registry.  Note that you need to ensure that your computer meets the system requirements for your version. It is also worth disabling any antivirus that you have on your computer when reinstalling AccountRight. You can also try these steps to fix the issue.
     

    • Open the System Properties control panel applet
    • Go to Advanced tab and click on Settings >> under Performance.
    • Go to the Data Execution Prevention tab, click Add and navigate to "Myobp.exe" wherever you installed - AccountRight
    • Click OK,

    If you need further assistance with this, please feel free to post again. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks, 

    Cel

     

    • Rakesh1's avatar
      Rakesh1
      Contributing User
      2 years ago

      Hi Celia

      I am actually using Accounting Plus v16. There is no file with name 'Mtobp.exe'. The accounting file I have is 0Atlantis_Education_&_Migrat (myob16.Final.2014).myo. I did add this as suggested, but did not work.

      I need help please.

      • Celia_B's avatar
        Celia_B
        MYOB Staff
        2 years ago

        Hi Rakesh1, 

         

        Thank you for providing an update on the issue. 

         

        I appreciate you in confirming that you are currently using v16 in windows 11. And we sincerely apologize for the inconvenience you have experience. In this matter, we cannot say if it will work on windows 11, as it is an unsupported product, there will not be any testing on it with windows 11. 

         

        If you need further assistance, please feel free to post again. 

         

        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

         

        Thanks, 

        Cel

         

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