Forum Discussion

chrisCTG's avatar
chrisCTG
2 years ago

Initialisation Error when opening AccountRight v16 Company Files

Hello All,   I am receiving an 'Initialisation Error' when opening MYOB company files in AccountRight v16. I have already tried the following fix in this link with no luck:    https://community.m...
Rakesh1's avatar
Rakesh1
Contributing User

I am using old accounting package v16 on Windows 11. After upgrading AVG Antivirus, suddenly I have thie error. I have unistalled it twice and then reinstaled v16. But the 'initialising error' does not go away. Please help I need to prepare Jul-Sept 23 BAS.

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Rakesh1,

 

Thank you for your post and welcome to the Community Forum. I hope you find it a wealth of knowledge. 

 

I understand that you receive an initialization error. This error means that something has not started in the background often these can be related to the Windows registry.  Note that you need to ensure that your computer meets the system requirements for your version. It is also worth disabling any antivirus that you have on your computer when reinstalling AccountRight. You can also try these steps to fix the issue.
 

  • Open the System Properties control panel applet
  • Go to Advanced tab and click on Settings >> under Performance.
  • Go to the Data Execution Prevention tab, click Add and navigate to "Myobp.exe" wherever you installed - AccountRight
  • Click OK,

If you need further assistance with this, please feel free to post again. We are happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

  • Rakesh1's avatar
    Rakesh1
    Contributing User
    2 years ago

    Hi Celia

    I am actually using Accounting Plus v16. There is no file with name 'Mtobp.exe'. The accounting file I have is 0Atlantis_Education_&_Migrat (myob16.Final.2014).myo. I did add this as suggested, but did not work.

    I need help please.

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Rakesh1, 

       

      Thank you for providing an update on the issue. 

       

      I appreciate you in confirming that you are currently using v16 in windows 11. And we sincerely apologize for the inconvenience you have experience. In this matter, we cannot say if it will work on windows 11, as it is an unsupported product, there will not be any testing on it with windows 11. 

       

      If you need further assistance, please feel free to post again. 

       

      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

       

      Thanks, 

      Cel

       

      • Rakesh1's avatar
        Rakesh1
        Contributing User
        2 years ago

        Hi Celia

        Thanks. I have just downloaded Account Right 2020.20 from an email sent to me in 2020. But I am unable to confirm my company file as it first asks for updating to the latest version of Account Right and then it asks for a new serial number or subscription once I downloaded the latest version. Please help me confirm the company file from old v16 so I can use the Account Right. The phone support is not working please.

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