Forum Discussion

chrisCTG's avatar
chrisCTG
Member
2 years ago

Initialisation Error when opening AccountRight v16 Company Files

Hello All,   I am receiving an 'Initialisation Error' when opening MYOB company files in AccountRight v16. I have already tried the following fix in this link with no luck:    https://community.m...
Rakesh1's avatar
Rakesh1
Contributing User
2 years ago

Hi Celia

Thanks. I have just downloaded Account Right 2020.20 from an email sent to me in 2020. But I am unable to confirm my company file as it first asks for updating to the latest version of Account Right and then it asks for a new serial number or subscription once I downloaded the latest version. Please help me confirm the company file from old v16 so I can use the Account Right. The phone support is not working please.

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Rakesh1,

 

Sorry for the inconvenience, can you please try to login to myaccount.myob.com. We would also recommend downloading the latest version of AccountRight in this Link. Your patience is very much appreciated. 

 

Feel free to post again if you still need help.

 

Thanks, 

Cel

 

  • Rakesh1's avatar
    Rakesh1
    Contributing User
    2 years ago

    Hi Celia

    Thanks.

    I logged into my account first. Then downloaded Account Right. It asked me to confirm my file.

    The error message is Account Right Subscription Required.

    So I am back to the same issue again, no progress please.

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