Forum Discussion

jodieovens25's avatar
jodieovens25
Member
4 months ago

MYOB AccountRight Premier V19 Rollover Error Dm=Error

Hi Support and Community, Am constantly getting Error when our auditor was trying to roll over our company file. Optimizing has failed to the same error and failed fixing the file error See erro...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi jodieovens25,

 

Thanks for sharing the screenshot. That rollover error can be a real pain, especially when you're trying to wrap things up with your auditor. Sounds like you've already given it a solid crack with optimising too, so it's completely understandable this has been doing your head in. At this point, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can check the error log and see exactly what's causing the rollover fail, then help get the file sorted properly.

 

Regards,

Sai

  • jodieovens25's avatar
    jodieovens25
    Member
    4 months ago

    Many thanks Sai,

    we will try to reach out to MYOB support like you mentioned.

    Happy holidays to you.

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