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robyno8888's avatar
robyno8888
Experienced Cover User
3 months ago

MYOB Invoice APP

Hi MYOB Team   We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm   We run a mobile SERVICE industry business with iPhone & iPad away from the office.   Last Thursday the old ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi robyno8888,

This issue commonly arises when the email address isn't associated with their my.MYOB account. To resolve this, navigate to Setup >> User Access and choose the desired User ID. Next, opt for 'This user will sign-on with a my.MYOB account (Recommended)' and input their email address in the Email field. Afterward, save the changes. This action links the User ID with the specified email address, allowing the client to successfully access the MYOB Invoices app.

 

If you're still having issues after following the steps above, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

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