MYOB Invoice APP
Hi MYOB Team We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm We run a mobile SERVICE industry business with iPhone & iPad away from the office. Last Thursday the old ...
Forum Discussion
Hi Princess,
The issue I'm having with the Invoice APP was happening well before I updated my phone iOS to Version 18.0.1
My first request for help was posted here 10 days ago and it's still not resolved.
Sorry I don't mean to be impatient but I am working after hours late each day to input the invoicing/payments that our staff cannot enter via the app during business hours.
Also, I am using this post to communicate as I did not receive an email with a ticket number from MYOB.
I have to keep checking this post as I don't receive any notifications when someone replies.
This is my only way to make contact for updates :(
Thanks
Robyn
Hi robyno8888,
I can see that someone from our team reached out and suggested you use the browser instead of phone and login online for MYOB.
Regards,
Sai
Hi Sai,
They have - I have been using MYOB for over 25 years, so I tried to use the browser version on my iPhone and iPad and it's really difficult even for a skilled person. Our staff are tradies and not trained in using the MYOB desktop/browser version let alone using it on a iPhone/iPad. The Invoice app was much more simple for them to search for a card, create invoices/apply payments and email the invoices to the customer on the job.
After all MYOB promotes the app on their website as https://www.myob.com/au/myob-apps/myob-invoice
Work and get paid anywhere with the MYOB Invoice app
Sync the free MYOB Invoice app with your MYOB Business software
As you can see in an ealier comment the APP is syncing with our Invoices and updating when I create an invoices/apply payments in MYOB Desktop version.
It DOES NOT SYNC with our Contacts/Cards in the MYOB Desktop File.
If I create a new contact in the Invoice APP for a repeat customer (existing card), it duplicates the card in the MYOB Desktop Version.
Sorry but I'm at the end of my rope here - the previous version of the Invoice app worked seemlessly with our file until 10 days ago.
We pay $141.00 per month and should be able to use the features that will make it more simple to run our business.
I'd appreciate it if you could excalate my ticket and see if it can be fixed or if not WHY?
Thanks
Robyn
