2 factor identification has been dismantled
Logging into my files today did not require a password or authenticator, I tried all the companies I have, same problem. Have my files been compromised or is MYOB malfunctioning again.
Forum Discussion
Hi All,
Thank you for your posts and for letting us know your concern. I'm sorry to hear that you feel your account is not secured. I'll be more than happy to help you with this. I want to know if it's an online or offline file.
- The AccountRight Live login: This is your my.myob account details (your email address and password). If you're signed in, you will not be prompted for this log-in (email address and password), and you're automatically signed into the company file once you select it.
- The company file login: this is your User ID and password. If you've linked your user ID to your my.myob account through Setup >> User Access, this would skip the User ID and password screen. To make sure you are totally signed out, you need to go to Services>>Sign out of AccountRight Live. This will close the file, and once you select the company file again, it will ask for your email address, password, and 2FA code. If it's the company file sign on, then you'll need to check the set-up of your user ID.
Please let me know if you need further help.
Kind regards,
Sai
