2FA problems doing my head in!
Tried several times to log in today & yesterday but did not receive an authentication code, via email. Can't get into my account to change to phone authenticator. Tried phone support which was very ...
Forum Discussion
Hi mk66
Thanks for your post and Welcome to MYOB Community Forum.
Sorry to hear that you've had that experience. Since you were not able to receive the email containing your 2FA code, I recommend checking your spam and junk mail folders. As these emails are automatically generated, they may have been misflagged by your email server as being spam and categorized accordingly. Also, kindly check back previous email containing the 2FA code and confirming that the email address sent to you is not listed on any blocked or blacklisted sections. Depending on your email server there may be backlisting at a server level and not just at a user level.
Although you have one email address that hasn’t been blacklisted, if the codes were sent on another email address that may be blacklisted this could explain why the email hasn’t appeared. You may also need to speak with your IT provider on checking any backlisting at a server level for your emails.
Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen
Hi Doreen
Thanks for your reply.
Have checked spam/junk folders - nothing there.
I've just spoken to my IT provider and there are no blacklisted nor blocked emails. He suggested that for some unknown reason the 2FA emails are not reaching the server.....
Cheers
Michelle
