Forum Discussion

mk66's avatar
mk66
2 years ago

2FA problems doing my head in!

Tried several times to log in today & yesterday but did not receive an authentication code, via email. Can't get into my account to change to phone authenticator. Tried phone support which was very ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi mk66 

 

Thanks for the update.

 

Since you were able to check your junk/spam folders and confirmed with your IT provider there are no blocked emails, but still weren’t receiving the authentication code emails. It's worth double checking that the authentication email address, no-reply@myob.com has been whitelisted on your email server to avoid it being accidentally categorized as spam.

 

Best regards,

Doreen

  • mk66's avatar
    mk66
    2 years ago

    Hi Doreen

     

     I have contacted my IT provider and asked them to ensure that the authentication email address is whitelisted. I will now have to wait for their reply.

     

    I have noticed on other posts that some people have been given the option of being provided with a recovery code via private message. Is this something we can do? I just need to be able to log into MYOB, this is costing me time & money!

  • mk66's avatar
    mk66
    2 years ago

    Hi Doreen

     

    I have contacted my IT provider again & received this reply:

     

    Taking a look at the email logs I can see that you were able to receive emails from no-reply@myob.com.
    As a matter of fact, you received an email from them yesterday.
    So there should be no issues regarding those emails.
    Are they getting bouncebacks when trying to deliver emails to you?

     

    So it seems there is no issue at my end.

    At the moment I am paying MYOB a not-cheap monthly fee for a program they won't give me access to! If this cannot be resolved VERY soon I will be changing over to an accounting software provider who will be provide me with an account I can actually use.

    • Hannah_V's avatar
      Hannah_V
      Former Staff
      2 years ago

      Hi, mk66 thank you for your correspondence. I have tread the thread above about your concern.

      My apologies for this inconvenience.

       

      Regarding to your 2FA that you aren't able to receive the Email code, I'll be happy to help you with it.

      If you can send through a private message with the following information:

      • Email that you use in 2FA
      • Serial Number
      • Your First and Last Name
      • Company Name

       

      Regards,

      Hannah 

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