2FA problems doing my head in!
Tried several times to log in today & yesterday but did not receive an authentication code, via email. Can't get into my account to change to phone authenticator. Tried phone support which was very ...
Forum Discussion
Hi mk66
Thanks for the update.
Since you were able to check your junk/spam folders and confirmed with your IT provider there are no blocked emails, but still weren’t receiving the authentication code emails. It's worth double checking that the authentication email address, no-reply@myob.com has been whitelisted on your email server to avoid it being accidentally categorized as spam.
Best regards,
Doreen
Hi Doreen
I have contacted my IT provider and asked them to ensure that the authentication email address is whitelisted. I will now have to wait for their reply.
I have noticed on other posts that some people have been given the option of being provided with a recovery code via private message. Is this something we can do? I just need to be able to log into MYOB, this is costing me time & money!
