Forum Discussion

theresa1's avatar
theresa1
Contributing User
12 hours ago

Account Right Plus - Uploading an offline file online

My main file is already online.  I have 5 additional files that need to be put online.  I have purchased 5 separate subscriptions through MYOB for Account Right Plus.   The migration team sent back a...
Genreve_S's avatar
Genreve_S
MYOB Moderator
12 hours ago

Hi theresa1, 

I can see why you’re at your wits' end, especially after only one file has been uploaded and you haven’t received a call back.

 

This message usually means the file doesn’t have an online subscription or file slot linked to it. Each company file needs its own slot, so support will need to check that your five subscriptions are linked to the correct files.

 

Please check that:

  • the file is activated
  • its serial number matches the subscription
  • you’re signed in as the file owner or an online administrator
  • you’re using Upload an offline file or File > Go Online > Upload this file

If the message still appears, it's best to follow up on your support request via email. We know wait times are longer than usual right now because support volumes are high, so thanks for your patience while the team works through requests.

 

Regards,
Genreve

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