Hi Icecouriers
MYOB are exploring all options:(
Does this happen with any customised form or only a particular one?
Regards
Gavin
Hi Gavin
Its pretty poor when you spend all day trying to get someone at MYOB to take an interest in a problem that brings your business to its knees. I have tried all avenues to get some answers, but cant even raise a response from MYOB so thank you for reaching out.
I have been trying to alter (customise) a supplier bill for use as an RCTI to make sure it complies with items listed in the ATO Taxation legislation. I have tried over and over again, even the smallest change to this report throws a crash scenario upon saving. As a result I ventured to try and save a customised itemised invoice and had the same issue. It seems it might be related to customising any form. Thanks again for your interest Gavin. Surely I am not the lone ranger here, the only MYOB customer to ever customise and invoice? Surely it is related to my software installation alone?
Hi Icecouriers
This would be most likely a corruption in your company file. Others can save, and I just did right now. So it is unlikely a software issue.
You could try to exporting the affected forms and then re-import and see if this helps.
This is a known issue with forms being corrupted, however this was from before 2020. Back then some users/IT guys ran a Compact function on the MYOB company file to try to reduce it's size. While the process worked as a temporary measure, it also inadvertently corrupted forms over a certain size. If this was done to your forms back then, the issue may have remained in the file.
If export and re-import doesn't work, try creating a new file, export the form from that file and import into your file. This will replace the standard form, you could then try to customise.
Regards
Gavin
Hi Gavin
The company file is brand new, MCC Convert are due to drop the conversion in this afternoon. It would be good if the file is corrupt to know know before my data is in there
