Hi Icecouriers
This would be most likely a corruption in your company file. Others can save, and I just did right now. So it is unlikely a software issue.
You could try to exporting the affected forms and then re-import and see if this helps.
This is a known issue with forms being corrupted, however this was from before 2020. Back then some users/IT guys ran a Compact function on the MYOB company file to try to reduce it's size. While the process worked as a temporary measure, it also inadvertently corrupted forms over a certain size. If this was done to your forms back then, the issue may have remained in the file.
If export and re-import doesn't work, try creating a new file, export the form from that file and import into your file. This will replace the standard form, you could then try to customise.
Regards
Gavin
Hi Gavin
The company file is brand new, MCC Convert are due to drop the conversion in this afternoon. It would be good if the file is corrupt to know know before my data is in there
Hi Gavin
Thinking outside the box here based on some of the information you have provided. It seems the installation package has found some old forms on my system from 2009 and imported them. While it is not these forms I am trying to customise, is it possible there mere presence given they are pre 2020 (known problem) is causing an issue. I am not sure how I would get the new system to delete or ignore these files to test the theory? Any thoughts?
Hi Icecouriers
With AR2023, the forms are stored within the company file. The forms with 2009 in the form name are normal (used with preprinted MYOB stationery from 2009), these come with AR2023 by default, these would not generally cause the problem.
Not sure what else to suggest. Perhaps start a new file or use clearwater, see if you can customise there. If yes, customise, export then import to current file.
Regards
Gavin
Hi Gavin
There is supposed to be a red cross next to these personalised forms on the desktop application, however the software has dragged these files from another location in my system (they are named the same thing in the other loaction) upon installation. The software is seeing these forms not as personalised but as critically installed OEM forms. I have done a lot of work in preparation for the migration this afternoon, so I don't really want to do a fresh install if I can help it. I have tried migrating new forms in, however this did not work. The old forms from 2009 still appear in the list, it seems obvious these are causing the problem anecdotally. Thank you for your suggestion however, I am left with little choice but to self diagnose given MYOB seem too busy to repspond to any of my requests for help. Come tomorrow after the migration I am going to be left with less options.
